RETURN AND EXCHANGE

• Products can be exchanged within 15 days of purchase with their original receipt and tags. Please fill in the exchange form provided in your order or contact us at customer@equatorstores.com. Please ship the articles to be exchanged within 15 days of receiving them. No requests will be entertained after that time.

• If we’re not available please contact us at our WhatsApp and we will reach you out on our next working day.

• Shipping costs are non-refundable. Customers will have to bear the shipping costs for returning articles at their own expense.

• We have a ‘No Refund’ policy. However, all other claims (defected product) as approved by the company will be processed within 15 working days. Once the claim is accepted, you will be allowed to select any other article of equal value from the website.

• You may request for cancellation of your order at any time before the order is processed. Once the order has been shipped, you will receive a confirmation email followed by an SMS, with a tracking number so that you can track your order.

• Once a product has shipped, the 'Return and Exchange Policy' will apply.
• No exchange and refund on 50% and 70% items.

In case of any return or exchange:

Call us at: +92 333 491 9028

or

Email us at: customer@equatorstores.com

Our quality and your happiness is our highest priority and we do our best to ensure that you get accurate, error-free and good quality products every single time. And when there is a problem, we do our best to resolve it as soon as possible.