EXCHANGES:

CAN I EXCHANGE MY ITEMS?

All products purchased from Equator can be exchange them at our physical stores except the factory outlets, within 14 days of purchase only if

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to customer@equatorstores.com or by calling at+92-333-4919028, +92-335-1623167 in case you want to raise a dispute. At Equator, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item, customer@equatorstores.com within 14 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Undergarments: cannot be exchanged or returned without the original packaging, .

CAN I EXCHANGE MY ITEMS AT ANY EQUATOR STORE?

Yes, as long as the store has the section the garment except for factory outlets.

Returns:

  • Returns are accepted solely under circumstances where the customer is at fault or in cases of product defect.
  • Items purchased on sale are ineligible for returns and may only be exchanged, subject to availability.
  • Customers are encouraged to review the return policy prior to making purchases to ensure understanding of their rights and responsibilities.
  • Return requests must adhere to specified guidelines and may require proof of purchase.
  • The Company reserves the right to refuse returns that do not meet the outlined criteria or exceed the designated timeframe.

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 3 calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In case you have received a wrong or damaged article, you will send us parcel to our warehouse and we will pay charges.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Coupon or refund in your account.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

No.