You must notify with us within 3 days of delivery by writing to infoequatorstores.com or calling at +92-3334919028. In case you want to raise a dispute. At equator, we look at each dispute by basic and tries to be fair to both parties. No production ordered online can be exchange at any equator retail stores. Replacement will be sent in case a defected/faulty /damaged item is shipped. You will be required top mail photographic evidence of the defective items at equatorstores.com within 15 days of purchase before any claim can be processed. These are certain sceneries where it is difficult for us to support & exchange, such sceneries include but are not limited to be following.
Equator does not offer a “Refund” or Money back Guarantee on purchase items.