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Privacy Policy

All Products purchase from equator can be exchange within 15 days only if

  • The item(s) is faulty, damaged or defective all the of delivery
  • The item(s) does not match the original specification of the product or is found to be not the same as you had actually purchased.

You must notify with us within 3 days of delivery by writing to infoequatorstores.com or calling at +92-3334919028. In case you want to raise a dispute. At equator, we look at each dispute by basic and tries to be fair to both parties. No production ordered online can be exchange at any equator retail stores. Replacement will be sent in case a defected/faulty /damaged item is shipped. You will be required top mail photographic evidence of the defective items at equatorstores.com within 15 days of purchase before any claim can be processed. These are certain sceneries where it is difficult for us to support & exchange, such sceneries include but are not limited to be following.

  • Exchange request is made outside the specified time frame.
  • Product is damaged because of use.
  • Product has been tampered.
  • Anything is missing from the package including price tags, labels, original packing freebies and accessories.

Equator does not offer a “Refund” or Money back Guarantee on purchase items.

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